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Nottingham Road Clinic delivers private, consultant-led care and diagnostic services, putting patients at the centre of clear assessment, informed decision-making and ongoing support.

Patient Information

This section is designed to guide you through each step of your care at Nottingham Road Clinic. It explains how to request an appointment, how to prepare for your visit, what will happen during and after your consultation, and how payment works for both self-pay and insured patients.
Our aim is to provide clear, reassuring information so you know what to expect, can plan ahead with confidence, and feel supported throughout your time with the clinic.

Patient Information

It explains how to request an appointment, how to prepare for your visit, what happens after your appointment, and how payment works for both self-pay and insured patients.
Our aim is to provide clear, supportive information so you know what to expect at every stage of your care.

You can request an appointment at Nottingham Road Clinic for a new health concern, a follow-up review, or to see a named consultant. Appointments are consultant-led and focused on assessment, diagnosis and management planning.

Who can request an appointment:

  • Patients referring themselves (self-pay)
  • Patients using private medical insurance
  • Patients referred by a GP, NHS service or another healthcare professional
  • Parents or legal guardians booking for a child, where the service accepts paediatric patients

A referral letter is helpful but not always required. If one is needed, our team will advise you.

How to request an appointment:

  • Online appointment request form
  • Telephone contact with the clinic
  • Secure email, particularly if sending referral letters or results

Submitting a request does not confirm an appointment — this allows us to ensure you are booked into the most appropriate service. After receiving your request, the clinic team will contact you to confirm the most suitable service or consultant, offer appointment dates and times, confirm whether the appointment is in person or by video, and clarify payment or insurance requirements.

After your appointment, your consultant may provide a diagnosis or working diagnosis, recommend investigations, prescribe treatment, or arrange follow-up.

Results may be provided by:

  • Follow-up appointment
  • Written clinic letter or summary
  • Telephone or secure email communication

Timescales for results vary depending on the investigation. You will be advised where possible. If a result is urgent or unexpected, the clinic will attempt to contact you using the details provided.

If you have undergone a procedure, you will receive aftercare instructions covering:

  • Wound care
  • Medication advice
  • Activity restrictions
  • When to seek medical advice

Some patients require onward care, which may involve follow-up at the clinic, shared care with your GP, referral to another specialist, or referral back into NHS services.

Preparing for your appointment helps your consultant make the best possible assessment.

What to bring:

  • Appointment confirmation or correspondence
  • List of current medications and doses
  • Details of allergies, including drug allergies
  • Referral letters or previous test results
  • Insurance authorisation details if applicable

You may find it helpful to note down:

  • When your symptoms started
  • How symptoms have changed over time
  • What makes symptoms better or worse
  • Treatments already tried
  • Questions you would like to discuss

Accessibility and additional support: Please inform the clinic in advance if you require an interpreter, mobility assistance, or any reasonable adjustments so appropriate arrangements can be made.

Some appointments may be suitable for video consultation — if this is appropriate, the clinic will provide guidance in advance. Please arrive a few minutes early as you may be asked to confirm your details and complete registration or consent forms.

Self-pay means you are choosing to fund your care directly without using private medical insurance.

Self-pay may include:

  • Initial consultations
  • Follow-up appointments
  • Investigations such as blood tests or imaging
  • Procedures carried out in clinic
  • Clinical letters and care planning

Some investigations may involve third-party providers. Where applicable, this will be explained in advance. Where possible, estimates are provided before treatment. However, recommendations may change following clinical assessment.

You will be advised when payment is required and what payment methods are accepted. Receipts can be provided for your records. If you need to change or cancel an appointment, please contact the clinic as soon as possible — cancellation terms will be explained at booking.

If you are using private medical insurance, coverage depends on your individual policy.

Most insurers require:

  • Pre-authorisation before treatment
  • Policy or membership number
  • Confirmation of any excess or co-payment
  • Sometimes a GP referral

It is your responsibility to confirm authorisation before attending.

Insurance may not cover all elements of care, including:

  • Certain conditions or treatments
  • Tests deemed not medically necessary by the insurer
  • Excess or co-payments
  • Missed appointment fees

If part of your care is not covered, you may be asked to self-fund that element. In many cases, the clinic invoices the insurer directly. In some situations, you may be required to pay and claim reimbursement. If authorisation is delayed or declined, the clinic will discuss your options, which may include rescheduling or proceeding as a self-pay patient.

FAQS

Some services require a GP referral, while others can be booked directly. Please contact us or check the specific service page for guidance.

Appointments can be booked online through our website or by contacting our reception team by phone.

Yes, we accept most major private medical insurance providers. Please confirm with your insurer before your appointment.

Please bring a valid photo ID, your referral letter (if applicable), details of any medications you are taking, and relevant medical reports or test results.

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.