There is a complaints procedure for handling and investigating complaints about all aspects of service, care and treatment provided at the clinic. Patients and/or family members or carers have access to our complaints policy ,help and support is available from members of staff in using this procedure. Where care and treatment are provided to children, staff are aware of the difficulties a child faces in expressing concerns or complaints and how the child should be helped to overcome these.   Initially, the complaint is reported to the Manager. The complainant will receive a written acknowledgement within 2 working days of receipt of their complaint (unless a full reply can be sent within five working days) A full response is made within 20 working days of receipt of the complaint, or where the investigation is still in progress, a letter explaining the reason for the delay is sent to the complainant and a full response made within five days of a conclusion being reached. The complaints procedure ensures that the complainant receives written confirmation of the stages of investigation and action taken. All complaints should be in writing addressed to the Manager at the Nottingham Road Clinic Email address - maria.flint@btconnect.com
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                                                         NRC Privacy Notice  What is a Privacy Notice? Under data protection law you, as client of Nottingham Road Clinic have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice. Who We Are We are The Nottingham Road Clinic, 195 Nottingham Road, Mansfield ,NG18 4AA. Telephone number 01623 624137 Email address: enquiries@nottinghamroad.co.uk For the purposes of processing your personal data we are the Controller. The Personal Data We Process and What We Do with It We collect your data using the lawful process of contract. We record and use the following categories of personal data which may include: Name, Address, telephone numbers, email address, NHS number, GP surgery Sharing Your Personal Data We only share your personal data with the clinicians and staff that deal with your treatment. Retaining Your Personal Data The Nottingham Road Clinic will retain your data for 7 years Your Rights As we process your personal data, you have certain rights. These are a right of access, a right
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