There is a complaints procedure for handling and investigating complaints about all aspects of service, care and treatment provided at the clinic. Patients and/or family members or carers have access to our complaints policy ,help and support is available from members of staff in using this procedure. Where care and treatment are provided to children, staff are aware of the difficulties a child faces in expressing concerns or complaints and how the child should be helped to overcome these.

 

Initially, the complaint is reported to the Manager. The complainant will receive a written acknowledgement within 2 working days of receipt of their complaint (unless a full reply can be sent within five working days)

A full response is made within 20 working days of receipt of the complaint, or where the investigation is still in progress, a letter explaining the reason for the delay is sent to the complainant and a full response made within five days of a conclusion being reached. The complaints procedure ensures that the complainant receives written confirmation of the stages of investigation and action taken.

All complaints should be in writing addressed to the Manager at the Nottingham Road Clinic

Email address – maria.flint@btconnect.com

Postal address – The Nottingham Road Clinic , 195 Nottingham Road , Mansfield .Notts NG18 4AA

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